Development & Database Coordinator

Job Title:Development & Database Coordinator
Reports to:Chief Development and External Affairs Officer
Department:Development
Supervises:N/A
FLSA Status:Exempt
FT/PT:Full-Time

Organization Overview:

The Ackerman Institute for the Family was founded in 1960, and is one of the premier institutions for family therapy treatment, and one of the most highly regarded training facilities for family therapists in the United States. The Institute serves a diverse population of families at all stages of family life by offering a variety of programs that address a broad range of issues and concerns. The faculty at the Institute have achieved national prominence and earned national awards for the development of innovative approaches to family therapy and professional training.

Position Summary:

The Development & Database Coordinator will accurately maintain records and information in the fundraising database (Raisers Edge) and provide support for information management and gift processing. Primary responsibilities include ensuring overall data integrity and best practices within the database; accurately and efficiently entering and maintaining donor and gift records in the database; generating queries and reports as needed; ensuring the timely production of acknowledgement letters, receipts, and pledge reminders; and maintaining donor records and files (digital and hard copy). The Development & Database Coordinator responds to requests for information, including but not limited to queries, mailing lists, financial and fundraising reports, research and prospecting reports, and revenue and constituent giving summaries. Additional responsibilities include supporting events and mailings as needed. 

Essential Job Functions:

Primary responsibilities include:

  • Ensure data integrity within the fundraising database (Raisers Edge) by coordinating the creation and execution of best practices for database management, including but not limited to: database upgrades and maintenance; training procedures; gift, solicitation, and constituent codes; gift entry procedures; moves management and prospecting pipeline procedures; queries and reports procedures; donor recognition; research and donor profile updates; etc.
  • Oversee and conduct data entry and gift processing; ensure accuracy, data integrity, and maintain confidentiality.
  • Produce and ensure timely acknowledgement letters, receipts, and pledge reminders.
  • Maintain data hygiene, oversee and systematize data coding, and coordinate system updates.
  • Coordinate and help maintain biographical information in the database from a variety of sources including forms, mailings, emails, staff, etc.
  • Produce tailored mailing lists for targeted solicitation and stewardship outreach purposes.
  • Manage hard copy and digital files for Development and donor records.
  • Maintain and keep relevant database procedures documents and manuals.
  • Oversee and support regular communication with Finance department to complete accurate quarterly reconciliations between Development and Finance’s income reports.
  • Research and respond to staff and donor inquiries on records and gifts.
  • Coordinate and produce annual and project donor recognition reports for the annual report, website, special events, and projects.
  • Produce reports as needed, including but not limited to, financial and fundraising reports, research and prospecting reports, and revenue and constituent giving summaries.
  • Assist and advise non-Development staff in database use and best practices.
  • Compose general correspondence and provide clerical support, as needed.
  • Perform other duties as assigned.

Qualifications:

  • High School Diploma or equivalent required; Bachelor’s Degree preferred.
  • 2-3 years of demonstrated experience in development database systems and operations, or similar capacity, is required.
  • Experience with SQL or CRM databases is required. Raisers Edge or other Blackbaud database experience preferred.
  • Excellent organizational skills and attention to detail.
  • Excellent verbal and written communication skills.
  • Highly organized with strong attention to details.
  • Strong analytical, problem-solving, and research skills.
  • Excellent time management skills with a proven ability to meet deadlines.
  • Ability to work on multiple projects simultaneously.
  • Ability to handle sensitive information in a professional manner and must be able to maintain confidentiality.  
  • Ability to function well in a high-paced and at times stressful environment.
  • Can-do positive attitude and team orientation, with ability to interact with diverse people at all levels.
  • Commitment to Ackerman Institute’s values of inclusion, collaboration, and transparency.  
  • Extremely proficient in MS Office Suite (Teams, Word, Excel, PowerPoint, and Outlook) and Zoom.
  • Commitment to Ackerman Institute’s values of inclusion, collaboration, and transparency. 

Work Environment:

This position is currently remote due to Covid-19. When the Institute re-opens (TBD), this position will be based out of The Ackerman Institute’s New York, NY location.

Compensation:

Ackerman Institute for the Family offers a generous compensation package which includes:

  • Competitive compensation based on experience.
  • Eligible employees receive medical and dental insurance for employees and dependents, largely subsidized by Ackerman.
  • Employer paid life insurance and supplemental disability insurance.
  • A 403(b)-retirement plan with eligibility for employer contribution of 10% of employee’s annual contribution.
  • Generous paid-time-off package.
  • Commitment to work-life balance.

COVID-19 Requirements:

  • AIF requires its Employees to be fully vaccinated against COVID-19 including any booster shots if required, where allowable under the law and based on guidance from the Centers for Disease Control and Prevention and local health authorities, unless they are approved for a reasonable accommodation based on disability, medical condition, pregnancy, or religious belief that prevents them from being vaccinated.
  • If you are not vaccinated, you are required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status within the first 30 days of your employment. For the two COVID-19 shot regimen, you will be required to provide proof of your second COVID-19 shot within the first 60 days of your employment. Failure to provide timely proof of your COVID-19 vaccination status will result in the termination of your employment with AIF.
  • If you are unable to be fully vaccinated due to disability, medical condition, pregnancy, or religious belief, you will be required to apply for a reasonable accommodation within the first 30 days of your employment in order to remain employed with AIF. As a part of this process, you will be required to provide information or documentation about the reason you cannot be vaccinated. If your request for an accommodation is not approved, then your employment may be terminated.

Welcoming Diversity:

The Ackerman Institute for the Family provides equal opportunities to all individuals without regard to race, religion, national origin, disability, age, marital status, sex, sexual orientation, gender, gender identity or expression, veteran status, or any other status protected by law. It does not discriminate based on any status protected by law. This policy applies to all employment, education, volunteer, and clinical care related activities or in any other aspect of the Institute’s operation. Black, Indigenous, and people of color; trans, non-binary, and intersex people, especially transwomen; those from poor and working-class backgrounds, immigrants, people with disabilities; as well as people at the intersections of these experiences are highly encouraged to apply.

How to Apply:

Interested candidates should send a cover letter and resume to Human Resources at: bjara@ackerman.org, Subject: “Development & Database Coordinator.” Only those candidates for an interview will be contacted.