Director of Alumni Affairs

Job Title:Director of Alumni Affairs
Reports to:President & CEO
FLSA Status:Exempt

Organization Overview:

The Ackerman Institute for the Family was founded in 1960, and is one of the premier institutions for family therapy treatment, and one of the most highly regarded training facilities for family therapists in the United States. The Institute serves a diverse population of families at all stages of family life by offering a variety of programs that address a broad range of issues and concerns. The faculty at the Institute have achieved national prominence and earned national awards for the development of innovative approaches to family therapy and professional training.

Position Summary:

The Ackerman Institute for the Family is seeking a creative, strategic thinker and community-builder to join the team and make an immediate impact. The Director will design and lead alumni programming for Ackerman Institute’s 850+ alumni. The Director will begin with the goals of increasing alumni engagement and delivering benefits to alumni and members of the Ackerman community. Engaging the alumni in philanthropic giving and raising support for Ackerman trainees is also a goal.

The Director of Alumni Affairs will work in conjunction with Ackerman Institute goals, priorities, and strategies for alumni across the organization. Working cross-departmentally, the Manger will work collaboratively with the President & CEO, Director of Video and Communication, training department team, members of the faculty, and member of the board of directors. The right candidate will be driven by sound alumni relations practices and have a desire to continuously learn and build new skills. The candidate will enjoy developing and sustaining relationships with Ackerman alumni and friends. The Director will be a skilled communicator who can collect and tell compelling stories about Ackerman Institute and alumni in multiple mediums and formats.

Essential Job Functions:

  • Develop and oversee the production of alumni programming and execution of special events, including graduation, alumni lectures and convenings, and special events such as the Institute’s 60th anniversary.
  • Develop and steward relationships with Ackerman alumni that ensure their connection to Ackerman over time.
  • Act as the central point person for email creation, including: setting up beautiful HTML emails in Constant Contact, integrating clever A/B tests and dynamic content, and assisting with the pulling of targeted, segmented lists of alumni, alumni donors and friends in Blackbaud NXT and Constant Contact.
  • Work with other members of the Communications, Development, and Training teams to create, design, and execute promotional materials and website content.
  • Act as the day-to-day director of communications with alumni, working with the team to create platform-appropriate content that keeps alumni audiences updated and engaged.
  • Manage alumni membership and benefits such as discount programs and marketing partnerships.
  • Manage the collection and tracking of significant accomplishments of graduates, including the creation of stories/content.
  • Ensure thorough documentation of communications and interactions with alumni and donors in the Blackbaud NXT database.
  • Produce annual assessment report of alumni participation and engagement.
  • Work some extended hours on evenings and weekends, as required, including department events.


  • Bachelor’s degree required; Master’s degree in social work, family and marriage therapy, or related field preferred.
  • Minimum 5 years of relevant experience or equivalent combination of education and experience in alumni relations experience, including digital engagement strategies.
  • Can-do positive attitude and team orientation, with ability to interact with diverse people at all levels.
  • Excellent verbal and written communication skills, including the ability to conceptualize and tell stories.
  • Excellent customer relations skills required.
  • Experience in planning and executing special events.
  • Proven ability to manage several projects at once and work well in a deadline-driven environment; excellent critical and analytical thinking skills.
  • Experience with Blackbaud NXT, Microsoft Office Suite, and online content management systems preferred.
  • Proficiency in a variety of social media platforms including Instagram, Facebook and LinkedIn.
  • Highly organized, detail-oriented, creative self-starter capable of working on a team and independently. A high level of initiative and follow-through desired.
  • Propensity for creative problem solving and the ability to juggle multiple projects on tight deadlines.

Working Environment:

The work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

  • This position is two days a week.
  • Must have the ability to work from home, including a workspace and technology.


The Ackerman Institute for the Family offers a competitive compensation based on experience.

Welcoming Diversity:

The Ackerman Institute for the Family provides equal opportunities to all individuals without regard to race, religion, national origin, disability, age, marital status, sex, sexual orientation, gender, gender identity or expression, veteran status, or any other status protected by law. It does not discriminate based on any status protected by law. This policy applies to all employment, education, volunteer, and clinical care related activities or in any other aspect of the Institute’s operation.

How to Apply:

Interested candidates should send a cover letter and resume to Human Resources at:, Subject: “Director of Alumni Affairs.”  No phone calls, please. Only those candidates for an interview will be contacted.

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