Evening Clinic Receptionist

Job Title:Evening Clinic Receptionist
Reports to:Clinic Director
FLSA Status:Non-Exempt

Organization Overview:

The Ackerman Institute for the Family was founded in 1960, and is one of the premier institutions for family therapy treatment, and one of the most highly regarded training facilities for family therapists in the United States. The Institute serves a diverse population of families at all stages of family life by offering a variety of programs that address a broad range of issues and concerns. The faculty at the Institute have achieved national prominence and earned national awards for the development of innovative approaches to family therapy and professional training.

Position Summary:

The Clinic Receptionist will be responsible for interacting with guests in a healthcare setting and managing administrative tasks for the Clinic team during evening hours from 5pm to 9pm. Their duties include scheduling patient appointments according to Clinician availability, explaining intake forms to new patients and processing payments after treatment.

Essential Job Functions:

Primary responsibilities include:

  • Greeting patients professionally both in person and on the phone.
  • Quickly answering or properly referring questions and issues.
  • Comforting patients by anticipating anxieties and effectively answering questions
  • Notify Clinicians of client’s arrival and/or any cancellations.
  • Assist clients/visitors by navigating them to scheduled location.
  • Optimizing scheduled appointments and patient satisfaction with efficient scheduling.
  • Ensuring availability of treatment information by retrieving and updating patient records.
  • Provide Metro Cards for eligible Medicaid recipients.
  • Verifying financial records and collecting patient charges while filing and expediting third-party claims
  • Maintaining office inventory and equipment by anticipating supply needs and expediting supply orders
  • Perform other duties as assigned.


  • High School Diploma required; Bachelor’s Degree preferred.
  • 2 years minimum of demonstrated Receptionist experience.
  • Excellent organizational skills and attention to detail.
  • Excellent verbal and written communication skills.
  • Strong analytical and problem-solving skills.
  • Excellent time management skills with a proven ability to meet deadlines.
  • Ability to function well in a high-paced and at times stressful environment.
  • Extensive knowledge of office administration, clerical procedures, and recordkeeping systems.
  • Can-do positive attitude and team orientation, with ability to interact with diverse people at all levels.
  • Commitment to Ackerman Institute’s values of inclusion, collaboration, and transparency.  
  • Extremely proficient in MS Office Suite (Teams, Word, Excel, PowerPoint, and Outlook) and Zoom with the ability to learn new or updated software.

Work Environment:

  • This position is based out of The Ackerman Institute’s New York, NY location (no remote work available).
  • This position will be required to dedication approximately 20 hours per week, working the evening shift of 5pm – 9pm.


  • Ackerman Institute for the Family offers a generous compensation package based on experience.

COVID Requirements:

  • AIF requires its Employees to be fully vaccinated against COVID-19 including any booster shots if required, where allowable under the law and based on guidance from the Centers for Disease Control and Prevention and local health authorities, unless they are approved for a reasonable accommodation based on disability, medical condition, pregnancy, or religious belief that prevents them from being vaccinated.
  • If you are not vaccinated, you are required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status within the first 30 days of your employment. For the two COVID-19 shot regimen, you will be required to provide proof of your second COVID-19 shot within the first 60 days of your employment. Failure to provide timely proof of your COVID-19 vaccination status will result in the termination of your employment with AIF.
  • If you are unable to be fully vaccinated due to disability, medical condition, pregnancy, or religious belief, you will be required to apply for a reasonable accommodation within the first 30 days of your employment in order to remain employed with AIF. As a part of this process, you will be required to provide information or documentation about the reason you cannot be vaccinated. If your request for an accommodation is not approved, then your employment may be terminated.

Welcoming Diversity:

The Ackerman Institute for the Family provides equal opportunities to all individuals without regard to race, religion, national origin, disability, age, marital status, sex, sexual orientation, gender, gender identity or expression, veteran status, or any other status protected by law. It does not discriminate based on any status protected by law. This policy applies to all employment, education, volunteer, and clinical care related activities or in any other aspect of the Institute’s operation. Black, Indigenous, and people of color; trans, non-binary, and intersex people, especially transwomen; those from poor and working-class backgrounds, immigrants, people with disabilities; as well as people at the intersections of these experiences are highly encouraged to apply.

How to Apply:

Interested candidates should send a cover letter and resume to Human Resources at: bjara@ackerman.org, Subject: “Evening Clinic Receptionist.” Only those candidates for an interview will be contacted.