Program Coordinator, Gender & Family Project

Job Title:Program Coordinator, Gender & Family Project
Reports to:Director, Gender & Family Project
Department:Gender & Family Project
FLSA Status:Exempt

Organization Overview:

The Ackerman Institute for the Family was founded in 1960, and is one of the premier institutions for family therapy treatment, and one of the most highly regarded training facilities for family therapists in the United States. The Institute serves a diverse population of families at all stages of family life by offering a variety of programs that address a broad range of issues and concerns. The faculty at the Institute have achieved national prominence and earned national awards for the development of innovative approaches to family therapy and professional training.

The Gender & Family Project’s (GFP) mission is to empower youth, families, and communities by providing gender affirmative services, training, and research to children ages 5-17 years old and their families. Founded in 2010, GFP promotes gender inclusivity as a form of social justice in all the systems involved in the life of the family.

Position Summary:

The Ackerman Institute for the Family’s Gender & Family Project is seeking a Program Coordinator to assist our work with transgender and gender expansive children, youth, and their families. The GFP Program Coordinator is a full time (40h/week) position from Monday to Friday. The position supports the Gender & Family Project at large, by overseeing client flow and managing administrative and office projects. While the position is key to the program at large, its emphasis is on supporting group, clinical, research and training services.

Essential Job Functions:

Primary responsibilities include:

  • Answer all program inquiries, forward inquiries to appropriate departments and staff.
  • Schedule clients with screening and intake appointments.
  • Enroll families in services, create, maintain, and update client central database and records.
  • Conduct follow-up outreach to families when needed.
  • Liaise with clinic office and lead communication with insurance companies regarding clinic services; record updates on electronic databases.
  • Research and provide referrals when requested.
  • Manage data to ensure accurate records; produce reports as requested.
  • Support group team with logistics, attendance record, set up, check in and fee collection
  • Represent program at events as needed.
  • Prepare for and participate in meetings and trainings as needed.
  • Prepare and submit purchase orders for departmental finances.
  • Prepare and submit biweekly payroll.
  • Perform other duties as assigned.


  • Bachelor’s Degree required.
  • 2+ years of demonstrated experience preferred.
  • Bilingual in English/Spanish required.
  • Excellent organizational skills and attention to detail.
  • Excellent verbal and written communication skills.
  • Highly organized with strong attention to details.
  • Strong analytical and problem-solving skills.
  • Excellent time management skills with a proven ability to meet deadlines.
  • Ability to function well in a high-paced and at times stressful environment.
  • Can-do positive attitude and team orientation, with ability to interact with diverse people at all levels.
  • Commitment to Ackerman Institute’s values of inclusion, collaboration, and transparency.  
  • Extremely proficient in MS Office Suite (Teams, Word, Excel, PowerPoint, and Outlook) and Zoom.
  • Commitment to Ackerman Institute’s values of inclusion, collaboration, and transparency. 

Work Environment:

This position is currently remote due to Covid-19. When the Institute re-opens (TBD), this position will be based out of The Ackerman Institute’s New York, NY location.


Ackerman Institute for the Family offers a generous compensation package which includes:

  • Competitive compensation based on experience.
  • Eligible employees receive medical and dental insurance for employees and dependents, largely subsidized by Ackerman.
  • Employer paid life insurance and supplemental disability insurance.
  • A 403(b)-retirement plan with eligibility for employer contribution of 10% of employee’s annual contribution.
  • Generous paid-time-off package.
  • Commitment to work-life balance.

COVID-19 Requirements:

  • AIF requires its Employees to be fully vaccinated against COVID-19 including any booster shots if required, where allowable under the law and based on guidance from the Centers for Disease Control and Prevention and local health authorities, unless they are approved for a reasonable accommodation based on disability, medical condition, pregnancy, or religious belief that prevents them from being vaccinated.
  • If you are not vaccinated, you are required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status within the first 30 days of your employment. For the two COVID-19 shot regimen, you will be required to provide proof of your second COVID-19 shot within the first 60 days of your employment. Failure to provide timely proof of your COVID-19 vaccination status will result in the termination of your employment with AIF.
  • If you are unable to be fully vaccinated due to disability, medical condition, pregnancy, or religious belief, you will be required to apply for a reasonable accommodation within the first 30 days of your employment in order to remain employed with AIF. As a part of this process, you will be required to provide information or documentation about the reason you cannot be vaccinated. If your request for an accommodation is not approved, then your employment may be terminated.

Welcoming Diversity:

The Ackerman Institute for the Family provides equal opportunities to all individuals without regard to race, religion, national origin, disability, age, marital status, sex, sexual orientation, gender, gender identity or expression, veteran status, or any other status protected by law. It does not discriminate based on any status protected by law. This policy applies to all employment, education, volunteer, and clinical care related activities or in any other aspect of the Institute’s operation. Black, Indigenous, and people of color; trans, non-binary, and intersex people, especially transwomen; those from poor and working-class backgrounds, immigrants, people with disabilities; as well as people at the intersections of these experiences are highly encouraged to apply.

How to Apply:

Interested candidates should send a cover letter and resume to Human Resources at:, Subject: “GFP Program Coordinator” Only those candidates for an interview will be contacted.