Intake Coordinator

Reports to: Clinical Director
Start Date: Immediate

Founded in 1960, the Ackerman Institute for the Family (AIF) is one of the premier institutions for family therapy in the United States. The Institute serves all kinds of families at all stages of family life by offering a wide variety of programs that address a broad array of issues and concerns. Ackerman is also one of the best-known and most highly regarded training facilities for family therapists.

Our Intake team is essential to our capacity to create a warm and welcoming family assessment and referral process that is efficient and committed to the highest standard of clinical care.

This is a full-time position in a very fast-paced environment. Applicants must be a current Ackerman Extern or have graduated from the Externship program in the last three years.

Purpose of the Position:

Reporting to the Clinical Director, the Intake Coordinator is responsible for assessing and referring families seeking services at Ackerman Institute for the Family’s New York State Office of Mental Health (OMH), Article 31 Clinic. The Intake Coordinator will be skilled at working collaboratively, providing clear communication in a timely manner, and completing telephone screenings and in-person assessment of families. The Intake Coordinator will also be responsible for matching families with available therapists. This is a full-time position, Monday-Friday 9:00 am–5:00 pm.

Duties and Responsibilities:

  • Answer phones and direct all calls appropriately, including providing resources and referrals empathically and patiently by building proper phone rapport.
  • Conduct crisis intervention when needed through proper referral system, at the advisement of appropriate AIF supervisors.
  • Provide general information and have a working knowledge of Ackerman clinic and individual projects/centers.
  • Record and maintain accurate documentation related to calls and contacts both on MedLedger and the Phone Activity Log Book by AIF and OMH standards.
  • Verify and update all client information and enter into Med Ledger.
  • Understand and explain the insurance and financial costs to attend therapy at AIF.
  • Determine appropriateness of the clinic for the client and vice-versa through high-risk safety and other assessments.
  • Schedule potential clients for intake and therapeutic sessions.
  • Conduct and complete thorough intake assessments in a timely manner.
  • Assign cases quickly and appropriately to Ackerman externs and projects.
  • Manage waitlist of cases within OMH guidelines.
  • Maintain quality organizational, collaboration, and communication skills with fellow administrative members in the Intake Department and general Ackerman community, including trainees, supervisors, and administrative staff.
  • Participate in monthly QA Meeting and administrative staff and training meetings.

Qualifications and Requirements:

  • Current Ackerman Extern or has graduated from Ackerman in the last three years.
  • Graduate degree and proper licensure including LMSW, LCSW, LMHC, or LMFT.
  • Knowledge and application of the Ackerman Relational Approach.
  • Completion of or currently enrolled in the Ackerman Externship program.
  • Experience in social service setting with working knowledge of case management systems and planning techniques is preferred.
  • Highly organized with strong attention to detail.

How to Apply

Submit resume, cover letter, and one letter of recommendation from a former or current Ackerman supervisor to Melissa Thoen, LCSW at:
Please indicate “Intake Coordinator” in the subject line.

No phone calls, please. Only those candidates for an interview will be contacted.


All qualified applicants will receive consideration for employment without regard to race, religion, sex, gender identity, sexual orientation, national origin, age, marital status, disability, or veteran status. The Ackerman Institute for the Family is committed to social justice and is an equal opportunity employer.



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