Intake Coordinator

Job Title:Intake Coordinator
Reports to:Clinical Director
FSLA StatusExempt

Organization Overview:

The Ackerman Institute for the Family was founded in 1960, and is one of the premier institutions for family therapy treatment, and one of the most highly regarded training facilities for family therapists in the United States. The Institute serves a diverse population of families at all stages of family life by offering a variety of programs that address a broad range of issues and concerns. The faculty at the Institute have achieved national prominence and earned national awards for the development of innovative approaches to family therapy and professional training.

Position Summary:

This position of Intake Coordinator is essential to our capacity to create a warm and welcoming atmosphere that is efficient and committed to the highest standard of clinical care.

Essential Job Functions:

Primary responsibilities include:

  •  Maintain quality organizational, collaboration, and communication skills with members in the Intake Department and general Ackerman community, including trainees, supervisors, and administrative team.
  • Answer phones and direct all calls appropriately, including providing resources and referrals empathically and patiently by building proper phone rapport.
  • Conduct crisis intervention when needed through proper referral system, at the advisement of appropriate AIF supervisors.
  • Participate in monthly QA Meeting and administrative team and training meetings when appropriate.
  • Provide general information and have a working knowledge of Ackerman clinic and individual projects/centers.
  • Record and maintain accurate documentation related to calls and contacts both on MedLedger and the Phone Activity Log Book by AIF and OMH standards.
  • Verify and update all client information and enter into Med Ledger.
  • Understand and explain the insurance and financial costs to attend therapy at AIF.
  • Determine appropriateness of the clinic for the client and vice-versa through high-risk safety and other assessments.
  • Schedule potential clients for intake and therapeutic sessions.
  • Conduct and complete thorough intake assessments in a timely manner.
  • Assign cases quickly and appropriately to all Ackerman clinicians.
  • Manage waitlist of cases within OMH guidelines.
  • Perform other duties as assigned.


  • Graduate degree and proper licensure including LMSW, LCSW, LMHC, LMFT.
  • Bilingual preferred, but not required, in English/Spanish.
  • Knowledge and application of the Ackerman Relational Approach and/or Family Therapy theories.
  • Completion of or currently enrolled in the Ackerman Externship program preferred, but not required.
  • Experience in social service setting with working knowledge of case management systems and planning techniques is preferred.
  • Highly organized with strong attention to details.
  • Commitment to Ackerman Institute values of inclusion, collaboration, and transparency.
  • Proficiency in MS Office Suite (Teams, Word, Excel, PowerPoint, and Outlook).

Working Environment:

  • This position is currently remote due to Covid-19. When the Institute re-opens (TBD), this position will be based out of The Ackerman Institute’s New York, NY location.


Ackerman Institute for the Family offers a generous compensation package which includes:

  • Competitive compensation based on experience.
  • Eligible employees receive medical and dental insurance for employees and dependents, largely subsidized by Ackerman.
  • Employer paid life insurance and supplemental disability insurance.
  • 403(b)-retirement plan with eligibility for employer contribution of 10% of employee’s annual contribution.
  • Generous paid-time-off package.

Welcoming Diversity:

The Ackerman Institute for the Family provides equal opportunities to all individuals without regard to race, religion, national origin, disability, age, marital status, sex, sexual orientation, gender, gender identity or expression, veteran status, or any other status protected by law. It does not discriminate based on any status protected by law. This policy applies to all employment, education, volunteer, and clinical care related activities or in any other aspect of the Institute’s operation. Black, Indigenous, and people of color; trans, non-binary, and intersex people, especially transwomen; those from poor and working-class backgrounds, immigrants, people with disabilities; as well as people at the intersections of these experiences are highly encouraged to apply.

How to Apply:

Interested candidates should send a cover letter and resume to Human Resources at:, Subject: “Intake Coordinator.” Only those candidates for an interview will be contacted.

‹‹ Careers

Enrollment is Open for Our Core Curriculum in Family TherapyLearn More
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