Intake Support Intern

Job Title:Intake Support Intern
Reports to:Intake Coordinator
Department:Clinic
Supervises:N/A
FLSA Status:Non-Exempt
FT/PT:Part-Time

Organization Overview:

The Ackerman Institute for the Family was founded in 1960, and is one of the premier institutions for family therapy treatment, and one of the most highly regarded training facilities for family therapists in the United States. The Institute serves a diverse population of families at all stages of family life by offering a variety of programs that address a broad range of issues and concerns. The faculty at the Institute have achieved national prominence and earned national awards for the development of innovative approaches to family therapy and professional training.

Position Summary:

The Ackerman Institute for the Family has a paid internship opportunity with the intake department. Summer is the busiest time of the year for intake, as we build our waitlist for the fall semester. Our support intern would have the opportunity to field client calls, perform phone screenings/interviews and assess for appropriateness of cases for our clinic. When cases are appropriate, our intern will guide clients through the intake process and will have the opportunity to observe intakes when clients consent. The summer internship will include training on how our OMH clinic operates, how to perform safety screenings, and how to obtain collateral information from other providers when necessary.

Essential Job Functions:

Primary responsibilities include:

  • Check Intake voicemail and recording calls in a daily call log.
  • Calling prospective clients and performing phone screenings.
  • Assessing for safety as well as appropriateness for the Clinic.
  • Guide couples and families through the intake process.
  • Provide referrals when indicated.
  • Participate in weekly supervision meetings.
  • Observing intakes with families’ permission.
  • Perform other duties as assigned.

Qualifications

  • Students must be enrolled in a college or university.
  • Excellent organizational skills and attention to detail.
  • Excellent verbal and written communication skills.
  • Strong analytical and problem-solving skills.
  • Excellent time management skills with a proven ability to meet deadlines.
  • Ability to function well in a high-paced and at times stressful environment.
  • Extensive knowledge of office administration, clerical procedures, and recordkeeping systems.
  • Can-do positive attitude and team orientation, with ability to interact with diverse people at all levels.
  • Commitment to Ackerman Institute’s values of inclusion, collaboration, and transparency.  
  • Extremely proficient in MS Office Suite (Teams, Word, Excel, PowerPoint, and Outlook) and Zoom with the ability to learn new or updated software.

Work Environment:

  • This position will be based out of The Ackerman Institute’s New York, NY location.
  • This position will be required to dedication approximately 20-25 hours per week.

Compensation:

  • This is a three-month position from June 1st through August 31st with a stipend of $3,600.00.
  • Our intern will also have free access to the Ackerman Institute’s Friday workshops through December 31st, 2023 (normally $100.00 per workshop).

COVID Requirements:

  • AIF requires its Employees to be fully vaccinated against COVID-19 including any booster shots if required, where allowable under the law and based on guidance from the Centers for Disease Control and Prevention and local health authorities, unless they are approved for a reasonable accommodation based on disability, medical condition, pregnancy, or religious belief that prevents them from being vaccinated.
  • If you are not vaccinated, you are required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status within the first 30 days of your employment. For the two COVID-19 shot regimen, you will be required to provide proof of your second COVID-19 shot within the first 60 days of your employment. Failure to provide timely proof of your COVID-19 vaccination status will result in the termination of your employment with AIF.
  • If you are unable to be fully vaccinated due to disability, medical condition, pregnancy, or religious belief, you will be required to apply for a reasonable accommodation within the first 30 days of your employment in order to remain employed with AIF. As a part of this process, you will be required to provide information or documentation about the reason you cannot be vaccinated. If your request for an accommodation is not approved, then your employment may be terminated.

Welcoming Diversity:

The Ackerman Institute for the Family provides equal opportunities to all individuals without regard to race, religion, national origin, disability, age, marital status, sex, sexual orientation, gender, gender identity or expression, veteran status, or any other status protected by law. It does not discriminate based on any status protected by law. This policy applies to all employment, education, volunteer, and clinical care related activities or in any other aspect of the Institute’s operation. Black, Indigenous, and people of color; trans, non-binary, and intersex people, especially transwomen; those from poor and working-class backgrounds, immigrants, people with disabilities; as well as people at the intersections of these experiences are highly encouraged to apply.

How to Apply:

Interested candidates should send a cover letter and resume to Human Resources at: bjara@ackerman.org, Subject: “Intake Summer Intern.” Only those candidates for an interview will be contacted.

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