Outreach Coordinator

Job Title:Outreach Coordinator
Reports to:Clinical Director
Department:Clinic
Supervises:N/A
FLSA Status:Exempt
FT/PT:Full-Time

Organization Overview:

The Ackerman Institute for the Family was founded in 1960, and is one of the premier institutions for family therapy treatment, and one of the most highly regarded training facilities for family therapists in the United States. The Institute serves a diverse population of families at all stages of family life by offering a variety of programs that address a broad range of issues and concerns. The faculty at the Institute have achieved national prominence and earned national awards for the development of innovative approaches to family therapy and professional training.

Position Summary:

The Ackerman Institute for the Family Clinic is seeking an Outreach Coordinator who will be directly responsible for outreach and identification of minority youth aged 12 to 18, as well as their family members, from overburdened NYC school and community agency partners. The focus will be establishing relationships with referral sources and facilitating family engagement with the Ackerman Institute for the Family Clinic.

The Outreach Coordinator will use a person-centered approach designed to ameliorate the stigma often faced by people of color and marginalized communities when seeking help for mental health issues. The Outreach Coordinator will closely collaborate with school guidance counselors and teachers to identify families in need, including relationship-building; posting program materials and referral info; making in-person and virtual presentations at schools and community partner agencies; and systematically identifying and cultivating relationships in order to advocate on behalf of youth, as well as to educate key influencers about the availability of care and ways in which they can refer those experiencing problems.

Essential Job Functions:

Primary responsibilities include:

  • Work with Ackerman Leadership to develop an outreach strategy
  • Collaborate with school guidance counselors and teachers to identify families in need
  • Creating and posting program materials and referral info;
  • Making in-person and virtual presentations at schools and community partner agencies
  • Systematically identifying and cultivating relationships in order to advocate on behalf of youth and their families educate key influencers about the availability of care and ways in which they can refer those experiencing problems
  • Answer all program inquiries, forward inquiries to appropriate departments and staff.
  • Schedule clients with screening and intake appointments.
  • Enroll families in services, create, maintain, and update client central database and records.
  • Conduct follow-up outreach to families when needed.
  • Liaise with clinic office and lead communication with insurance companies regarding clinic services; record updates on electronic databases.
  • Research and provide referrals when requested.
  • Manage data to ensure accurate records; produce reports as requested.
  • Perform other duties as assigned.

Qualifications

  • Master’s Degree required in Mental Health; Master’s Degree preferred.
  • 2+ years of demonstrated experience preferred.
  • Bilingual in English/Spanish required.
  • Excellent organizational skills and attention to detail.
  • Excellent verbal and written communication skills.
  • Highly organized with strong attention to details.
  • Strong analytical and problem-solving skills.
  • Excellent time management skills with a proven ability to meet deadlines.
  • Ability to function well in a high-paced and at times stressful environment.
  • Commitment to Ackerman Institute’s values of inclusion, collaboration, and transparency.  
  • Extremely proficient in MS Office Suite (Teams, Word, Excel, PowerPoint, and Outlook) and Zoom.
  • Participate in monthly QA Meeting and administrative team and training meetings when appropriate.
  • Provide general information and have a working knowledge of Ackerman clinic and individual projects/centers.
  • Understand and explain the insurance and financial costs to attend therapy at AIF.
  • Maintain quality organizational, collaboration, and communication skills with members in the Intake Department and general Ackerman community, including trainees, supervisors, and administrative team.
  • Determine appropriateness of the clinic for the client and vice-versa through high-risk safety and other assessments. 

Work Environment:

  • This position will be Hybrid, based in our office in New York City with limited remote work.

Compensation:

Ackerman Institute for the Family offers a generous compensation package which includes:

  • $60,000 – $68,000/year.
  • Eligible employees receive medical, dental, and vision insurance for employees and dependents, largely subsidized by Ackerman.
  • Employer paid life insurance and supplemental disability insurance.
  • A 403(b)-retirement plan with eligibility for employer match.
  • Generous paid-time-off package.
  • Commitment to work-life balance.

COVID Requirements:

  • AIF requires its Employees to be fully vaccinated against COVID-19 including any booster shots if required, where allowable under the law and based on guidance from the Centers for Disease Control and Prevention and local health authorities, unless they are approved for a reasonable accommodation based on disability, medical condition, pregnancy, or religious belief that prevents them from being vaccinated.
  • If you are not vaccinated, you are required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status within the first 30 days of your employment. For the two COVID-19 shot regimen, you will be required to provide proof of your second COVID-19 shot within the first 60 days of your employment. Failure to provide timely proof of your COVID-19 vaccination status will result in the termination of your employment with AIF.
  • If you are unable to be fully vaccinated due to disability, medical condition, pregnancy, or religious belief, you will be required to apply for a reasonable accommodation within the first 30 days of your employment in order to remain employed with AIF. As a part of this process, you will be required to provide information or documentation about the reason you cannot be vaccinated. If your request for an accommodation is not approved, then your employment may be terminated.

Welcoming Diversity:

The Ackerman Institute for the Family provides equal opportunities to all individuals without regard to race, religion, national origin, disability, age, marital status, sex, sexual orientation, gender, gender identity or expression, veteran status, or any other status protected by law. It does not discriminate based on any status protected by law. This policy applies to all employment, education, volunteer, and clinical care related activities or in any other aspect of the Institute’s operation. Black, Indigenous, and people of color; trans, non-binary, and intersex people, especially transwomen; those from poor and working-class backgrounds, immigrants, people with disabilities; as well as people at the intersections of these experiences are highly encouraged to apply.

How to Apply:

Interested candidates should send a cover letter and resume to Human Resources at: bjara@ackerman.org, Subject: “Outreach Coordinator.” Only those candidates for an interview will be contacted.